Returns & Exchanges Policy

We'd love you to find your perfect fit! We know how much of a pain it can be to exchange, so we recommend you check out our Fit Guide page.

 

THE POLICY

All returns will be accepted for an exchange or store credit. You have 5 days from when you receive your order to lodge a return or exchange request. The item must be returned in as-received condition, unworn, unwashed, with swing tags in place.

 

EXCHANGES

The cost to return your item is yours, and of sending the new item as well. 

 

STORE CREDIT

The cost to return your item is yours. Store credits have an expiry of a year. When the year ends, unused credits will not be reinstated. 

 

HOW LONG DOES IT TAKE FOR MY EXCHANGE TO BE PROCESSED?

Once your bikini arrives in our warehouse, we endeavor to process your exchange and dispatch your new item within five business days.

The total time of your exchange depends on the courier you choose to send your return with. We highly recommend sending your return with a tracked and insured service for your own peace of mind.

 

TERMS & CONDITIONS

All requests for exchange/ return of goods must be made via email within 5 days of receiving your order. Returns must be in the original condition, unworn, with swing tags in place. There must be no sweat, makeup, deodorant, tanning oil or marks of any kind. We reserve the right to reject and return your item if these conditions are not met. Harenae does not accept returns for refunds unless the item is faulty and approved by our quality control team. 

 

FAULTY GOODS

All of our designs are handmade with care and are inspected before dispatch to ensure only the highest of quality swimsuits are sent to you. 

In the unlikely event that you receive a faulty item, please contact us the same day of delivery  with a short description of the fault along with a minimum of two photos of the fault. Rest assured, we will work to resolve your enquiry with priority.